At our company, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a clear and straightforward return process.
Return Window
You have 30 days from the date of delivery to request a return.
Condition of Returned Items
To be eligible for a return, the item must be in new, unused condition and returned in its original packaging, including all original parts, accessories, and tags where applicable.
How to Start a Return
To request a return, please contact our support team by email and include your order number and the reason for the return.
If your return is approved, we will provide return instructions.
Return Method
Returns are accepted by mail.
Return Shipping Costs
- Defective, damaged, or incorrect items: If the item arrived damaged, defective, or you received the wrong item, we will cover the return shipping cost.
- Changed mind or ordered wrong item: If you changed your mind, ordered the wrong item, or no longer want the item, the customer is responsible for the return shipping cost.
Restocking Fee
We do not charge any restocking fee.
Refund Process
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method within 10 business days.
Contact Us
Store name: couturexa.com
LLC name: TFA STORE LLC
Onwer name: Ali Ammar Abid
Address: 5900 BALCONES DR STE 5125 AUSTIN, TX 78731-4257, USA
Email: support@couturexa.com
Phone: +1 (859) 210-9499